Disruption → Resolution

Autocomp transforms a slow, manual, post-flight legal process into a fully automated real-time
passenger service. It is both a process innovation and a service innovation. Passengers to ever file a claim themselves.

The Core Innovation

Autocomp transforms a slow, manual, post-flight legal process into a fully automated real-time passenger service. It is both a process innovation and a service innovation. It eliminating the need for passengers to ever file a claim themselves.

The Detect - Validate - Issue Pipeline

Detect

The system monitors all flights in real-time, identifying delays over 3 hours, cancellations, and baggage incidents as they occur, using live airline and airport data feeds.

Validate

AI cross-references passenger PNR data against EU261/2004 eligibility rules and automatically generates the required legal documentation and calculates the exact statutory amount.

Issue

Compensation (€250, €400, or €600 depending on distance) is issued automatically — as cash or as a digital voucher embedded directly into the passenger's boarding pass barcode.

Exception Handling

what happens when automation cant decide?

Extraordinary circumstances (severe weather, strikes) that fall outside automated rules are escalated to a human support team which would manual do this based on the flight number that has been affected.

Value Proposition

Claims processed in minutes, not weeks
Passengers receive 100% of their entitlement - no commission taken
Airlines reduce manual claim handling by 45%, call-centre volume by 90%, and overall operational costs by 30%

Connection to Revenue Model & Target Audience

Autocomp operates as a B2B SaaS platform - airlines pay a monthly licence fee, passengers pay nothing. The target customers are airlines seeking to reduce EU261 compliance costs, with passengers benefiting automatically as end users.