Target Market Overview

The global airline technology market was valued at $32.7 billion in 2024 and is projected to reach $65–90 billion by 2030, growing above 10% year-on-year, driven by AI, IoT, and cloud adoption. Within this, the EU passenger compensation segment represents a largely untapped automation opportunity - with €4 billion unclaimed annually.

Three User Personas

1. The Delayed Passenger

(End user, B2C via airline)

A traveller on an EU route who experiences a delay over 3 hours or a cancellation. They are legally entitled to €250–€600 but typically don't claim due to complexity, lack of awareness, and exhaustion after travel. Autocomp removes the burden entirely — they receive compensation automatically.

2. The Airline Operator

(Primary B2B customer)

Airlines from very small to full-service operators would benefit. This can be through facing higher manual costs, customer call centre as well as regulatory exposure. Autocomp reduces the risk of being left open to legal cases, reduces operational costs while boosting passenger satisfaction.

3. The Airport / Travel Platform

(White-label partner)

The likes of airlines and airports wanting to use an automated compensation system under their own brand name can use Autocomps white labelling option.

Evidence of Need

• Only 33% of eligible passengers submit claims
• The EU261 online platform processed 62% of 3.2 million claims in 2023, reducing processing time by 30% — showing clear appetite for digital solutions
• Stricter consumer protection laws and growing social media pressure are forcing airlines to act

Why Choose Autocomp

Competitors treat airlines as the ‘enemy’. Autocomp serves both simultaneously: this gives instant and compensation which requires zero effort. Airlines also reduce costs. This model of B2B allows compliance of local laws from legal liability to competitive advantage.